Refund and Return Policy
We want you to love what you buy from us and strive to provide our customers with the best possible customer service, period. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience or you simply change your mind, here is our policy.
If the NEW item(s) are returned within 30 days of receiving the merchandise you can receive a full refund. Item(s) can be returned up to 45 days for credit. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Any J-Store credit earned for the purchase will automatically be removed from your account.
To be eligible for a return, the item must be returned in the same condition as it was sent, unused, undamaged, and unworn. If the tags have been cut off and/or secured back in any way, the item will NOT be accepted back .
All returns require a valid proof of purchase in the form of original web invoice or packing slip. To notify us of your return, please contact our customer support team at CS@thejstoreonline.com .
You do not have to provide any reason for the return. However we would love to get more feedback on the reason of your return so we may contact you to learn a bit more about your experience. This will help us improve our product and the experience for our customers.
Preloved, Sale and Specialized
Preloved, and sale orders cannot be returned and are final sale. Make sure you double check and ask questions if needed about your Preloved order before placing it, as it is final sale.
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To be fair to our customers who are reasonable with their returns, we verify that all returns are valid. Returns may be limited or denied based on our return authorization system & a database of consumer activity that is used to track purchases/returns and to help protect against excessive, fraudulent or otherwise not permitted returns. JLW Group L.L.C. reserves the right to refuse any return
Returns by Mail:
Online purchases returned by mail will be refunded in the same form of payment originally used for the purchase if received within 14 days. Returns received after 14 days will be refunded as merchandise credit. Shipping Fees are Non-Refundable. Send us an email at CS@thejstoreonline.com and send your item to: 1221 W 103RD ST STE 185, KANSAS CITY, Missouri 64114-4512
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at CS@thejstoreonline.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at CS@thejstoreonline.com and send your item to: 1221 W 103RD ST STE 185, KANSAS CITY, Missouri 64114-4512
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.