FAQ Page

Where are you located?

Do you have a physical store?

We are located in the heart of the Midwest, Kansas City, Mo!
Right now we are stricktly online but that may change in the future:)

How do i place an order at the JStore

How do you ship?

Placing a order at TheJStoreOnline is quick and easy. Once you have found the item you would like to purchase, click on the “Add to Cart” button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order.
Your order will not be placed until the very end of the checkout process when you will be asked for your payment information.
Most orders are shipped via USPS, UPS or FedEx. We have extended our handling time due to Covid19. Please allow anywhere between 48 to 72 Hours before your order is processed and shipped.

Is shipping always free?

Can i return an item?

Absolutely, shipping is free on any item you purchase from TheJStoreOnline. No minimum requirements!
*Does not include expedited shipping.
Yes, if the item is New! If the NEW item(s) are returned within 14 days of receiving the merchandise you can receive a full refund.
But,
If the item Preloved it cannot be returned and are final sale. Make sure you double check and ask questions if needed about your Preloved order before placing it, as it is final sale. Check out the full policy here!

What forms of payment do you accept?

How do i earn cash back?

We currently accept Visa, MasterCard, American Express, Discover Card, PayPal, and Amazon Checkout. You can also use a JStore gift certificate or J-Cash.
Its simple, earn 1.5% Cash Back in J-Cash whenever you spend $25.00 dollars or more at TheJStoreOnline. You can also earn $5.00 dollars in J-Cash by creating an account. Its that simple!
Please Note: *J- Cash is not legal tender and can only be used at The JStore Online. You must sign-up for an account to earn cash back, read about J-Cash here:)

How can I check on my order?

Do i have to pay sales tax?

From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.
Sales tax is applied to your order based on the delivery state in the US. The total tax amount will be visible in the checkout. For more information on why internet items are taxed, please review South Dakota Vs. Wayfair Here!
*All Missouri residents must pay Missouri sales tax.

Do you offer gift cards?

Can I cancel my order?

Absolutely, we offer E-Gift cards from $10.00 up to $500.00 USD. They make a great birthday, anniversary or holiday gift. You can get yours here!
If you need to cancel an order you must email us within 4 hours of when you place your order.
If your order has shipped, there is no way to cancel the order. Please reach out to us here if that happens.